Industry Spotlight: Why RFID could save the retail industry billions from theft... - The Retail & Hospitality Design Forum
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  • Industry Spotlight: Why RFID could save the retail industry billions from theft…

    Retailers globally rely on security systems to protect their goods from the manufacturer’s door all the way to the store where the product is eventually sold. However, there is a very significant issue within the industry as retail shrinkage is increasing worldwide and retailers are losing significant profits due to shoplifting, employee fraud, and inventory errors.

    In fact, combined losses due to shrinkage cost the retail industry more than $123 billion according to the Global Retail Theft Barometer 2015. The study also found shoplifting to be the biggest cause of retail shrinkage in 18 of the 24 countries that were surveyed; proving that theft is a sting currently felt globally.

    In the UK, retail crime has hit a record high at £613m and in 2015 alone, 750,144 incidents were reported by retailers to the police with a noticeable rise in sophisticated equipment being utilised to steal high-end, luxury products.

    With shrinkage seemingly increasing and theft becoming more commonplace, despite increased security efforts; retailers are at a crossroads and must decide how to best address this issue.

     

    EAS: An outdated form of protection?

    Electronic Article Surveillance (EAS) systems were first invented in 1966 and since then, according to the Association of Automated Identification Manufacturers (AAIM), have been installed in over 800,000 retailer outlets worldwide. Having been widely adopted by the retail industry, EAS is considered to be the principal way in which the industry has combatted theft and fraud.

    Traditional EAS methods of theft prevention only alert the retailer to the fact that something is being stolen. However, it provides no information about what is missing in real-time and therefore increases the risk of a lost sale if merchandise isn’t replenished on the sales floor.

    Although EAS tags do present a physical deterrent to potential thieves, some criticism has risen where EAS tags can seem a very one-dimensional product that serves only one purpose – to sound an alarm when an item is taken out of the store. Although at that point it is often too late to prevent the loss of the product.

     

    A need for seamless protection

    Although RFID technology has been around since the 1940s, the retail sector has only recently started to see the benefits the technology presents to inventory accuracy, shrink reduction and security.

    Unlike traditional EAS tags, RFID technology has evolved significantly in recent years and can provide a much sleeker and discreet proposition for retailers. With RFID tags now being integrated into the brand labels of clothing, there is no risk of tags falling off, damaging clothing or ruining the aesthetic appeal of a store. Woven RFID tags provide retailers with a full proof method of ensuring their items are protected not only against thieves but also against counterfeit products.

    The technology is also well suited to track and protect retail merchandise around the stores themselves which could actively prevent a theft from occurring. For example, if a fashion retailer installs a RFID reader outside the changing rooms, this can tell staff how many items each customer has taken to try on. It can also identify how long those items have been in the changing rooms for and alert staff to any suspicious movement in order to flag a potential theft and prevent it from happening.

    With theft still presenting a significant challenge within the industry, retailers need to implement a solid security measure. Have traditional EAS tags outstayed their welcome within an industry that has evolved so rapidly and seen new challenges arise?

    For example, the Global Retail Theft Barometer 2015 study looked into the cause of shrinkage and missing goods. It found that alarmingly employee theft was just as common as shoplifting with 28 per cent of global loss due to dishonest staff. In the US this statistic was notably higher with 39 per cent of all shrinkage down to employee theft.

    Therefore, how effective are traditional EAS tags in combatting merchandise theft when a high percentage of thieves are staff and have access to the tools to remove them?
    Although EAS systems, can act as a deterrent to thieves, and prevent many cases of theft. RFID tags present a modern, full proof system that can trace each item which begins at the manufacturing stage and protects your product all the way to leaving your store doors.

     

    Stephan Buehler is the CEO of TexTrace who based in Switzerland, provides the manufacturing line as well as the components for the industrial in-house production of woven RFID labels. In close collaboration with Jakob Müller AG TexTrace guarantees the highest quality, reliable service and technological support for all their clients.

    AUTHOR

    Jack Wynn

    All stories by: Jack Wynn

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