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BHG partners with Eurostop for EPOS

Department store group BHG has completed its first rollout of Eurostop’s EPOS systems in the newest of its seven outlets in Singapore. The location is at Jurong Point, Singapore’s largest suburban mall and a major shopping attraction in the area.

From sign-up to go live, Eurostop successfully completed the rapid rollout of its systems, including integration to existing architecture, in just over three months. Part of the project involved full customisation of the software to connect to other BHG business systems, including CRM, payments and staff system. BHG’s new EPOS estate launched with 1,000 promotions running simultaneously across its department store.

Serene Tan, executive director of BHG Group said: “Despite a difficult economic climate we have been successful in retaining and attracting customers by remaining relevant to today’s shoppers. We have the right tools to refresh our merchandise categories regularly, as well as innovative visual merchandising strategies and the ability to run in-store promotions to remain relevant. Our investment in Eurostop retail systems is central to enable us to maintain a smart brand mix, yet still maintaining a tight control on stock turnover and profit margins.”

Eurostop was founded in the UK in 1990 and provides global EPOS and retail solutions to the fashion, footwear, jewellery and general merchandise retail industries.

i.LEVEL launches new Customer Returns Section

UK fashion wholesale and concessions software specialist i.LEVEL has launched its new Customer Returns Section, designed specifically to help fashion brands deal with ever increasing volumes of customer returns.

The new service covers wholesale retailers as well as ecommerce and offers a full returns capability.

A key advantage is that it lets fashion brands identify individual customers alongside the reason for each item’s return. This is important in order to detect whether the problem rests with the consumer (in terms of garment size and personal preferences) rather than a fault with the item itself at the source of production.

If found faulty, i.LEVEL’s Customer Returns Section allocates it directly back to the factory concerned.

Another feature is a reporting structure which lets a fashion brand analyse hundreds of returns in one data sweep. This helps identify key patterns in returns and empowers a fashion brand to quickly implement solutions especially if one single supplier is at fault.

Leif Roenn, CEO of i.LEVEL, says: “High levels of customer returns have been near the top of fashion brands’ list of concerns for a number of years now and the problem has got a lot worse with the huge growth in fashion ecommerce.

“Fashion experiences the highest rate of returns across any industry, with 57% of online shoppers returning clothing in the last 12 months. Our solution will help fashion brands address this issue, not least because it records the reasons behind a return and allows brands to rectify production errors sooner rather than later.”