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Reviving Retail 2016

Consumer frustration with in-store and online grocery shopping…

According to a new report commissioned by the retail app, Ubamarket, a vast majority of consumers are becoming more and more frustrated with online and in-store food shopping; with 66 per cent of the 2,007 individuals surveyed claiming a high level of dissatisfaction with in-store shopping is due to not being able to find the products they want, as well as long till queues.

The ‘Reviving Retail 2016’ report details a further 71 per cent of  UK online grocery customers were unhappy with the quality of service they received, indicating the main reasons behind a less than successful experience is down to a lack of being able to pick produce items, in addition to receiving unwanted replacement items.

You can read the founder and CEO of Ubamarket, Will Brrome’s ‘Keeping Up with the Times: Why Food Shopping Needs to Change’ blog here